![]() ![]() Uninstall the driver, and try the tablet (without a driver installed) to see if the problem still persists.If there are, please put them away and see if it helps, since the pen hover issue may also be caused by electromagnetic interference. Please make sure there are no other electronic products like laptops or mobile phones nearby. ![]() (Note: Clouds of dust on your pen nib will also result in the pen hover issue.) Please change the pen nib with a new one and make sure to insert it firmly.Hi Abraham Claramunt Navarro, what you are experiencing is the pen hovering issue. Si lo carga, asegúrese de eliminar las restricciones para que cualquiera que tenga el enlace pueda verlo. Puede usar su teléfono para grabar el video y, si el tamaño del archivo es superior a 20 MB, envíelo a través de WeTransfer o cárguelo en Dropbox o Google Drive. Un video que captura claramente tu problema.Si no dejó caer el bolígrafo y los pasos 1 a 3 no resuelven su problema, envíe la siguiente información a Número de serie (que se encuentra en la parte posterior de su tableta) Le sugerimos que compre un nuevo bolígrafo en nuestra tienda oficial ( Huion Battery-free Pen PW500) o Amazon. Lo sentimos, pero este tipo de daño causado por el hombre está fuera de nuestra garantía. Si ha dejado caer el bolígrafo accidentalmente.Esto puede ayudar a determinar si este problema es causado por el controlador. Desinstale el controlador y pruebe la tableta (sin un controlador instalado) para ver si el problema persiste.Si los hay, guárdelos y vea si ayuda, ya que el problema de desplazamiento del lápiz también puede ser causado por interferencia electromagnética. Asegúrese de que no haya otros productos electrónicos como computadoras portátiles o teléfonos móviles cerca.(Nota: las nubes de polvo en la punta del lápiz también provocarán el problema de desplazamiento del lápiz). Cambie la punta del lápiz por una nueva y asegúrese de insertarla firmemente.Hola, Abraham Claramunt Navarro, lo que estás experimentando es el problema del desplazamiento del lápiz. Windows 10, and all mine previous wacom drivers are unistalled and I reinstalled sai and the driver, I even disconnected and reconnected the tablet but nothing changed. I have 2 monitors and the tablet is the 3rd. On other programs like Photoshop or Krita i have no problems. When "GAME MODE" is on the brush follows the pointer even after losing connection but the pen sensitivity is not working In the properties of sai I checked "disable display scaling on high DPI settings" then the cursor and the brush are "together" but still every time the pen disconnect with the tablet, after "reconnecting" the brush Is where was before and i can draw distant from the brush. ![]() When "PEN" mode i see only the pointer, can't draw and the circle of the brush don't show up. I already installed my software license certificate and using SAI, but suddenly trial period has been shown again.When i have "MOUSE" mode everytime the pen lose connection with the tablet the pointer is under the pen and the brush is where the pointer was before and follows keeping the distance. In this case it may be SAI cannot detects the software license certificate because of the 'System ID' has been changed, please refer following topics. If you didn't install the cache folder of web browser, but trial period has been displayed again. Reinstall your software license certificate again if you have license for SAI. Launch PaintTool SAI installer for full installation.Ģ. If you can not understand this problem, please reinstall SAI with the following procedure.ġ. Please reinstall SAI to the folder that you created for online software. You should not install SAI to the web browser's cache folder. In this case, of course default installation folder points the cache folder, and if you continue installation without changing this location, SAI will be installed in the web browser's cache folder. When the SAI installer is started, The displayed 'Installation folder' points the installer's location, so if you run the installer directly from downloading link of web browser, the installer is located in the web browser's cache folder. Considerable reason is that SAI was installed in the cache folder of web browser and some of application files have been deleted.Įach files in the cache folder of web browser are deleted regularly, therefore the files of SAI application are deleted too, additionally applications run from the cache folder are limited in execution because of Windows security protection. ![]()
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